You can still log in to your Customer Online account through the AXA Health website

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Access your online account

Your online account is available anytime, day or night. It's easy to use, secure and completely personal to you.

This is where you can:

  • Explore your plan and check your cover
  • Start and receive updates about your claims
  • View your claims history and notifications
  • Upload documents and invoices securely
  • Update your details
  • Securely message us with your questions
  • Contact a healthcare professional, day or night, through our support services
  • Access your member benefits and services

Log in to your account

If you have a Personal Choice plan, go to your documents.

Member benefits

Your plan is about so much more than just health insurance. You can get help with everyday health problems, as well as hospital care. It’s all part of being a member.

Find out more

How to make a claim

Get access to treatment and start a new claim, this could be;

  • Seeing a specialist
  • Authorising treatment

Start here


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Directory of hospitals

This is a list of all the hospitals and other facilities that we've assessed and monitor on their quality, value and range of services. For most of our plans and options, you'll need to use a facility in this list.

Frequently Asked Questions